Most 404 Parts orders include free shipping in the listed price, so you can see your actual cost upfront. No account needed, no surprise fees. Just OEM parts, OEM warranty, and straightforward pricing.

Order Processing & Transit Times

• Most orders are processed within 1 to 3 business days.
• Transit time begins after the order ships.
• Shipping charges are non-refundable once an order is fulfilled.

Free Shipping

• Free shipping is available on qualifying orders within the contiguous U.S.
• We choose the carrier and service.
• Expedited options may be available at checkout for an additional fee.

Free shipping may not apply to oversized, freight, hazmat, or international shipments.

Expedited Shipping

Expedited orders are prioritized for faster processing.

We strive to process them as quickly as possible, but some items may still require 1 to 3 business days before shipment.

Carrier transit times are estimates and are not guaranteed.

Billing & Shipping Address Policy

Quick version: If you’re a normal customer buying car parts and shipping them somewhere that makes sense, you probably have nothing to worry about.

404 Parts is a small business, and we actually review our orders. If the billing, payment, or shipping information looks unusual, a real person may take a closer look before we ship it.

This protects us from fraud while helping protect legitimate customers from unauthorized purchases.

Different Shipping Address?

If your shipping address is different from your billing address, your order may require additional verification.

Alternate shipping addresses are not automatically approved.

We may approve shipping to another residence, dealership, repair shop, installer, or legitimate commercial business when the order can be reasonably verified.

For commercial addresses, 404 Parts determines whether the business and shipping destination are acceptable. Simply typing a business name into the address field does not make an address verified.

If we cannot verify the order or destination to our satisfaction, we may ask you to ship to your verified billing address or cancel the order.

Residential Addresses

✅ Yes, we ship to houses.

A matching billing and residential shipping address is normally the easiest and fastest option.

Shipping to a different residential address may require review. Second homes, recent moves, gifts, and other legitimate situations happen — we understand that.

We just need the order to make sense and pass our verification.

PO Boxes, Mailboxes & Package Receiving Services

We generally do not ship to PO Boxes, private mailboxes, virtual mailboxes, mail forwarding services, or package receiving locations.

This includes addresses such as:

• USPS PO Boxes
• UPS Store / PMB addresses
• Virtual mailbox services
• Mail forwarding services
• Locations being used primarily to receive or forward packages

Using “Suite,” “Unit,” or a business name does not automatically turn a mailbox or forwarding address into an approved commercial destination.

Payment & Fraud Verification

A payment being approved by your bank, Apple Pay, Google Pay, PayPal, Shop Pay, or another payment provider does not automatically mean the order has been approved by 404 Parts.

We may review things such as mismatched addresses, multiple payment attempts, multiple cards, unusual payment activity, or shipping destinations we cannot verify.

404 Parts makes the final decision on whether an order and shipping destination meet our verification requirements.

If something does not add up, we may contact you for additional information or cancel the order.

For security reasons, we do not disclose the exact details of our fraud-screening process.

And for the scammers reading this: yes, we look at the orders. Save yourself the trouble. 😄

Order Cancellation

404 Parts reserves the right to cancel any order that does not meet our payment, billing, shipping, address, identity, or fraud-prevention requirements.

If an order is cancelled before funds are captured, any pending authorization will usually fall off according to your bank or payment provider’s processing time.

Carrier Substitution Policy

We may change carriers or shipping services at our discretion when necessary due to:

• Carrier delays
• Regional service issues
• Service interruptions
• Package size or shipping restrictions
• Security or delivery concerns
• Availability of a faster or more efficient option

You will still receive tracking information for the shipment.

International Shipping

🌎 We ship worldwide.

• For most international destinations, except Canada, please choose “Contact After Checkout” at checkout.
• We will email you a shipping quote before finalizing your payment.
• Customs duties, taxes, brokerage fees, and import charges are the buyer’s responsibility. We do not collect, remit, or prepay these fees unless specifically stated at checkout.

Damage & Non-Receipt Claims

Claims must be reported within 24 hours of delivery or the expected delivery date and before installation.

Please email claims@404Parts.com with:

✔ Clear, unzoomed photos of the damaged item from multiple angles
✔ Photos of the outer packaging showing any damage
✔ A photo of the shipping label or box showing identifying details

Installing a damaged item before contacting us may affect our ability to process a carrier or damage claim.

Claim Review & Response Time

Once we receive the complete claim information, we typically respond within 24 to 48 business hours with the next steps.

Questions?

Contact us anytime at claims@404Parts.com.

Thank you for choosing 404 Parts!